Terms & Conditions
Last Updated: April 2026
Welcome to RTLives.com. These Terms & Conditions govern your access to and use of our website and services. By using RTLives.com, you agree to comply with and be bound by these Terms & Conditions.
RTLives.com is operated by RITAO TRADING CO., LIMITED.
1. General
By accessing this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe customer conduct violates applicable laws or these Terms & Conditions.
2. Products and Services
RTLives.com offers daily consumer goods, lifestyle products, and related merchandise.
We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all content on the website is completely error-free, current, or accurate at all times.
We reserve the right to modify or discontinue products without prior notice.
3. Pricing and Payment
All prices displayed on the website are subject to change without notice.
Payments must be completed using the payment methods available on RTLives.com. Orders will only be processed after successful payment confirmation.
We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.
4. Shipping
Orders will be processed and shipped within a reasonable timeframe after payment confirmation.
Shipping times may vary depending on destination, customs clearance, logistics conditions, and carrier availability.
RTLives.com is not responsible for delays caused by customs procedures, force majeure events, or third-party shipping carriers.
5. Returns and Refunds
Customers may request returns or refunds in accordance with our Refund & Return Policy.
Returned items must be unused, in original condition, and returned within the applicable return period.
RTLives.com reserves the right to reject refund requests that do not comply with our policy requirements.
6. Intellectual Property
All content on RTLives.com, including but not limited to text, images, logos, graphics, and website design, is the property of RTLives.com or its licensors and is protected by applicable intellectual property laws.
Unauthorized reproduction, distribution, or use of website content is prohibited.
7. User Conduct
Users agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to the website or systems
- Upload harmful software or malicious content
- Engage in fraudulent or abusive activities
8. Limitation of Liability
RTLives.com shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid for the purchased product.
9. Privacy
Your use of RTLives.com is also governed by our Privacy Policy.
10. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Hong Kong.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
RITAO TRADING CO., LIMITED
Website: rtlives.com
Email: ritaolives@gmail.com