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Refund & Return Policy

Refund & Return Policy

Last Updated: April 2026

Thank you for shopping at RTLives.com. We strive to provide quality products and a satisfactory shopping experience for all customers.

This Refund & Return Policy outlines the conditions for returns, refunds, and exchanges for purchases made through RTLives.com, operated by RITAO TRADING CO., LIMITED.

1. Return Eligibility

Customers may request a return within 7 days after receiving the order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned with original packaging
  • Proof of purchase or order confirmation must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged items caused by customer misuse
  • Clearance or promotional items
  • Personal care products
  • Customized or special-order items
  • Items damaged after delivery

3. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed to the original payment method within a reasonable processing period depending on the payment provider and financial institution.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped
  • The item arrived damaged or defective
  • The issue was caused by our fulfillment error

We recommend using a trackable shipping method for all returns.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Product photos
  • Description of the issue

We will review the case and provide an appropriate solution.

6. Order Cancellation

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may no longer be accepted.

7. Processing Time

Please allow reasonable processing time for:

  • Return inspection
  • Refund approval
  • Financial processing by banks or payment providers

Actual refund arrival times may vary depending on the payment institution.

8. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

RITAO TRADING CO., LIMITED
Website: rtlives.com
Email: ritaolives@gmail.com