Shipping Policy

Last Updated: April 2026

Thank you for shopping at RTLives.com. This Shipping Policy explains how orders are processed and delivered by RTLives.com, operated by RITAO TRADING CO., LIMITED.

1. Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

Peak shopping seasons
Public holidays
Promotional periods
Unexpected logistics delays

Customers will receive an order confirmation email after successful payment and processing.

2. Shipping Areas

RTLives.com provides shipping services to multiple international destinations.

Delivery availability may vary depending on:

Local customs regulations
Carrier restrictions
Regional logistics conditions

Certain locations may not be serviceable at specific times.

3. Estimated Delivery Time

Estimated delivery times vary depending on destination and shipping method.

Typical delivery estimates:

Domestic delivery: 3–10 business days
International delivery: 7–21 business days

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated based on:

Destination
Package size and weight
Shipping method selected

Applicable shipping charges will be displayed during checkout before payment confirmation.

5. Customs, Duties & Taxes

For international orders, customers may be responsible for:

Import duties
Customs fees
Local taxes

These charges are determined by the destination country’s customs authorities and are not controlled by RTLives.com.

6. Tracking Information

When available, tracking information will be provided after the order has been shipped.

Tracking updates may take time to appear depending on the shipping carrier.

7. Delayed or Lost Shipments

RTLives.com is not responsible for shipping delays caused by:

Customs clearance
Weather conditions
Carrier disruptions
Force majeure events

If a shipment appears lost, customers may contact us for assistance in coordinating with the carrier.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

RTLives.com is not responsible for failed deliveries caused by:

Incorrect address details
Incomplete recipient information
Unclaimed packages

Additional shipping charges may apply for reshipment requests.

9. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

RITAO TRADING CO., LIMITED
Website: rtlives.com
Email: ritaolives@gmail.com